Last updated: 14 September 2026
At ZMRGraphics, we want you to be satisfied with our service. This Refund Policy outlines the circumstances under which refunds or credits are issued.
All credit package purchases are non-refundable except in specific circumstances outlined below. By purchasing credits, you acknowledge that credits are digital virtual tokens with no cash value.
If an AI image generation completely fails after credits have been reserved, the system will automatically refund the reserved credits to your account. You will see a REFUND transaction in your credit history. This includes:
Note: Refunds are not issued for generations rejected due to content policy violations.
For successfully delivered credit purchases, refunds are generally not provided once the credits have been used. Unused credits may be eligible for refund under specific circumstances.
If a payment fails or is cancelled, no credits will be added to your account. We do not charge for failed payments.
If you are charged multiple times for the same transaction due to a technical error, please contact us immediately. We will investigate and refund the duplicate charge within 7-10 business days.
For refund requests, please contact us with:
We will review your request and respond within 5-7 business days.
If you have a payment dispute, we encourage you to contact us first so we can resolve the issue. Unjustified chargebacks may result in account suspension.
Approved refunds are processed within 7-10 business days. The time for the refund to appear in your account may vary depending on your payment method and financial institution.
For all refund-related queries, please email us at instagramxbaby@gmail.com. We aim to respond within 24-48 hours.
We reserve the right to deny refund requests in cases of suspected fraud, abuse, or violation of our Terms & Conditions.
We may update this Refund Policy from time to time. Material changes will be communicated to users.